1. Enrollment
Subscription details, including price, billing frequency, and renewal terms, are clearly displayed before you complete your order.
2. Billing & Payment
By enrolling, you authorize us to charge your selected payment method on the recurring schedule you chose (e.g., monthly or quarterly). Subscription charges include product cost, applicable taxes, and shipping fees (if any). If a payment fails, we may retry the charge or suspend your subscription until updated payment information is provided.
3. Renewals
Subscriptions automatically renew at the stated frequency until cancelled. You will be billed on the renewal date unless you cancel in advance. Renewal reminders may be sent via email before your billing date.
4. Cancellation
You may cancel your subscription at any time. To avoid being charged for the next cycle, cancellations must be made at least 48 hours before the next scheduled billing date. Cancellations can be made by logging into your customer account on our website, or by contacting us at support@trysolvera.shop. Once cancelled, you will not be billed again. Any orders already processed will be shipped and covered under our Refund Policy.
5. Returns & Refunds
Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy. Refunds apply only to returned products in line with our policy; subscription charges already processed are not refundable once an order has shipped.
6. Modifications
You may update your subscription details (e.g., change delivery frequency, pause shipments, skip orders, or update payment method) by logging into your account or contacting our customer support team.
7. Contact Us
If you have questions about your subscription, billing, or cancellation, please contact us: support@trysolvera.shop